Terms and Conditions of Sale

Last updated: 03/07/2023

These Terms and Conditions of Sale (hereinafter referred to as "Terms") set forth the rights and obligations between the user (hereinafter "Customer") and Roberto Calzature (hereinafter "We" or "the Seller") regarding the purchase of products through the website www.robertocalzature.it (hereinafter "the Website").

Acceptance of Terms
1.1 By accessing and using the Website, the Customer agrees to be bound by these Terms and our Privacy Policy.
1.2 If the Customer does not accept any of these Terms, please refrain from using the Website.

Seller Information
2.1 The website robertocalzature.it is owned and operated by Calzature Roberto di Galieti Leonardo, with registered office at Corso Gramsci, 34, Genzano di Roma, Italy.
2.2 The Seller is an online retailer of footwear and related accessories.

Products and Sales Information
3.1 The Website offers a selection of products available for purchase.
3.2 The Seller commits to providing accurate, complete, and up-to-date information about the products offered, including prices, descriptions, and availability.
3.3 Products displayed on the Website may appear slightly different from reality due to the Customer's monitor settings.
3.4 The information provided on the Website does not constitute binding offers; the Customer must place an order to purchase a product.

Prices and Payments
4.1 Product prices are expressed in Euros and are subject to change without notice.
4.2 Additional charges such as taxes, customs duties, or other fees may apply and will be shown at checkout.
4.3 The Customer is responsible for paying all costs associated with the purchase, including the product price, shipping fees, and any additional taxes.
4.4 Payment can be made using the payment methods accepted on the Website. All payments are subject to the Website’s payment policies.
4.5 The Seller reserves the right to cancel an order in case of payment issues or suspected fraud.

Shipping and Delivery
5.1 The Seller agrees to ship products to the delivery address provided by the Customer during the purchase process.
5.2 Delivery times indicated on the Website are estimated and do not guarantee delivery by a specific date.
5.3 The Seller is not responsible for delivery delays caused by circumstances beyond its control, such as force majeure events or logistical issues.

Returns and Refunds
6.1 The Customer has the right to return purchased products within 14 days from the delivery date, provided that the products are in their original condition, unused, and with all original tags and packaging intact.
6.2 To request a return and obtain a refund, the Customer must contact the Seller’s Customer Service and follow the provided instructions.
6.3 The Seller reserves the right to assess the eligibility of the return before processing the refund.
6.4 Refunds will be made via bank transfer within a reasonable timeframe.

Liability
7.1 The Seller assumes no liability for direct, indirect, consequential, or special damages arising from the use or inability to use the Website or products purchased through the Website.
7.2 The Customer is responsible for the proper use of the purchased products and agrees to follow all instructions provided by the Seller.
7.3 The Customer acknowledges that the use of the Website is at their own risk and that the Seller cannot guarantee the absolute security of information transmitted through the Website.

Intellectual Property
8.1 All content on the Website, including texts, images, logos, and trademarks, is the exclusive property of the Seller or their respective rights holders.
8.2 The Customer agrees not to copy, reproduce, or use the Website content without prior written consent from the Seller.

Changes to Terms
9.1 The Seller reserves the right to modify these Terms at any time.
9.2 Any changes to the Terms will be published on the Website with reasonable notice.
9.3 Continued use of the Website after the Terms have been updated constitutes acceptance of the changes.

Applicable Law and Jurisdiction
10.1 These Terms are governed by and interpreted in accordance with Italian law.
10.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Rome, Italy.

Please read these Terms carefully and contact us if you have any questions or concerns before placing an order through the Website.

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LEGAL WARRANTY OF CONFORMITY
The legal warranty of conformity is provided under the Italian Consumer Code (Articles 128 et seq.) and protects the consumer in the event of the purchase of defective products, malfunctioning items, or items not conforming to the description provided by the Seller.

In the case of receiving defective or damaged goods, the consumer may assert their rights under the legal warranty of conformity by contacting www.robertocalzature.it directly.

Shipments damaged due to the courier’s fault are insured and will be refunded. Therefore, please do not accept damaged packages from the courier and report the issue to us as soon as possible.

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PROCESSING OF PERSONAL DATA – GDPR
In compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Roberto Calzature guarantees that your personal data will be processed lawfully, fairly, and transparently.

The data collected through the Website will be used exclusively for purposes related to the processing of orders, communications regarding products and services, and to comply with legal obligations.

Your data will not be disclosed to third parties unless required by law or necessary for the execution of contractual obligations (e.g., couriers, payment providers).

Customers have the right to access, rectify, delete, restrict or object to the processing of their personal data at any time, as well as the right to data portability.

To exercise these rights or for more information, please contact us at: info@robertocalzature.it

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APPOINTMENT OF DATA PROCESSOR
Calzature Roberto di Leonardo Galieti, as the Data Controller ("Controller"), hereby APPOINTS, in accordance with Articles 28 and 29 of Regulation (EU) 2016/679 (GDPR) and the Italian Data Protection Code (Legislative Decree no. 196/03 and subsequent amendments), the designated Data Processor ("Processor").

Duties of the Processor – Article 28 GDPR:

• Appoint individuals for processing who are experienced, capable, and reliable in ensuring compliance with current data protection legislation, including security.

• If necessary, appoint Sub-Processors (external to their organization) with prior written authorization from the Controller, clearly defining roles and responsibilities.

• Provide instructions to Sub-Processors and ensure compliance through periodic checks.

• Process personal data solely based on the Controller’s instructions, which include:

  • Purpose of processing: specialized consulting related to the development of the Controller’s website.

  • Data subjects: Controller’s customers.

  • Data categories: personal data such as name, address, email, payment method, phone number.

• Comply with applicable laws, particularly regarding data security.

• Notify the Controller prior to any transfer of data outside the EU and ensure adequate safeguards are in place, including in cloud service use.

• Implement all technical and organizational measures to protect data, minimizing risks such as unauthorized access, loss, or data breaches.

• Appoint Authorized Persons to process data with confidentiality commitments.

• Provide clear operational instructions and ensure proper training of authorized staff.

• Promptly notify the Controller of:

  • Legally binding requests for data by public authorities (unless legally prohibited).

  • Complaints or requests from data subjects (access, rectification, erasure, etc.).

  • Any personal data breach.

• In the event of a data breach, notify the Controller within 24 hours with:

  • Type of breach

  • Nature and volume of data affected

  • Encryption status

  • Ease of identifying affected subjects

  • Severity of potential consequences

  • Contact list of affected subjects (if known)

  • Categories and estimated number of data subjects and records involved

  • Consequences for the Controller

  • Measures taken to mitigate the breach

• Return all personal data to the Controller and delete it within 30 days of contract termination, unless legal exceptions apply.

Monitoring, Duration, and Contact Information:
The Controller reserves the right to audit compliance at any time using internal or external personnel.

If the Processor fails to comply with applicable data protection laws or this agreement, the Controller may terminate the contract. The Processor shall indemnify the Controller for any damages incurred due to their violation.

This appointment terminates automatically upon termination of the contract between the parties. Any liability remains in effect for prior activities.

For all matters regarding data protection and to exercise your rights under Articles 15–21 GDPR, contact:

The Controller: info@robertocalzature.it

Genzano di Roma,

Signed for acceptance
The Controller
Leonardo Galieti